如何申請有3個月保固線上購買之羽毛球鞋

步驟：

  1. 確認保固期間：確認鞋子購買日期，並確保仍在3個月保固期內。
  2. 找出購買證明：保留購買收據或電子郵件確認書，作為購買證明。
  3. 連絡客服：通過製造商或零售商的官方網站或客服電話，聯繫客服人員。
  4. 提供相關資訊：向客服人員提供以下資訊：
    • 鞋子型號和尺寸
    • 購買日期和購買證明
    • 鞋子出現的缺陷或損壞
  5. 寄送鞋子：如果客服人員要求，將有缺陷的鞋子寄送至指定地址。
  6. 等待審核：客服人員將審核鞋子狀況和保固資格。
  7. 保固申請結果：如果保固申請被批准，製造商或零售商將提供以下選項：
    • 免費維修或更換
    • 退款或商店抵用券

常見問題：

  1. 保固期從何時開始計算？ 從購買日期開始計算。
  2. 哪些情況不適用保固？ 因人為損壞、不當使用或未按說明保養所造成的缺陷。
  3. 線上購買的鞋子也可以申請保固嗎？ 是的，只要您有購買證明，在保固期內即可申請。
  4. 如果鞋子在保固期後出現缺陷怎麼辦？ 您需要自費維修或購買新鞋子。
  5. 如果客服人員拒絕保固申請怎麼辦？ 您可以聯繫製造商或零售商的上級部門或消費者保護機構尋求協助。
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