What is Ace Hardware's Return Policy?
Ace Hardware has a flexible return policy that allows customers to return most items within 90 days of purchase. The item must be in its original condition, with all packaging and accessories. Customers can return items in-store or by mail.
In-Store Returns:
- Bring the item and proof of purchase to any Ace Hardware store.
- The store staff will process the return and issue a refund or store credit.
Mail-in Returns:
- Contact Ace Hardware customer service at 1-888-827-4223 for a return label.
- Pack the item securely in its original packaging.
- Attach the return label to the package and mail it to the address provided.
- The refund or store credit will be processed upon receipt of the returned item.
Exceptions to the Return Policy:
- Special order items
- Gift cards
- Clearance items
- Certain power tools
Frequently Asked Questions:
- What do I need to bring for a return? Proof of purchase and the item being returned.
- Can I return items after 90 days? No, returns must be made within 90 days.
- Can I return items purchased online? Yes, you can return online purchases by mail or in-store.
- Do I need to pay for return shipping? Yes, customers are responsible for shipping costs for mail-in returns.
- How long does it take to receive a refund? Refunds are typically processed within 7-10 business days after the returned item is received.
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