Does REI accept returns on used climbing equipment

Return policies vary from store to store, and REI is no exception. While REI is known for its generous return policy, there are some restrictions when it comes to used climbing equipment.

REI's Return Policy for Used Climbing Equipment

REI accepts returns on used climbing equipment within one year of purchase, provided that the equipment is in good condition and has not been damaged due to misuse or neglect. However, REI does not offer refunds on used climbing equipment. Instead, customers will receive a store credit for the amount of the original purchase price.

What is Considered "Good Condition"?

REI defines "good condition" as equipment that has been used but is still in working order and has no major defects. This includes equipment that shows signs of wear and tear, but is still safe to use.

Items Not Eligible for Return

The following items are not eligible for return at REI:

Equipment that has been damaged due to misuse or neglect
Equipment that has been modified or altered
Equipment that has been purchased more than one year ago

Additional Information

When returning used climbing equipment to REI, customers must bring the original receipt or proof of purchase. REI reserves the right to refuse returns on used equipment that is not in good condition or that does not meet the eligibility requirements.

1. What is REI's return policy for new climbing equipment? REI accepts returns on new climbing equipment within one year of purchase, with a full refund.

2. Can I return used climbing equipment to REI even if I didn't purchase it there? No, you can only return used climbing equipment to REI if you purchased it there.

3. What happens if I lose my receipt for used climbing equipment? You may still be able to return used climbing equipment without a receipt, but REI may require additional proof of purchase.

4. Can I exchange used climbing equipment for a different item? No, REI does not offer exchanges on used climbing equipment.

5. How long does it take to process a return of used climbing equipment? REI typically processes returns of used climbing equipment within 7-10 business days.

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Does REI Accept Returns on Used Climbing Equipment?

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