Can I Return a Dead Fish to PetSmart?

If you've recently purchased a fish from PetSmart and it has passed away, you may be wondering about the store's policy on returns and exchanges. Here's what you need to know:

PetSmart's Return Policy for Fish

  • Fish are considered consumable items and are not eligible for refunds or exchanges.
  • However, if your fish dies within 14 days of purchase, PetSmart will provide you with a free replacement fish of the same species and size.
  • To qualify for a replacement, you must bring back the dead fish (in its original container) along with your receipt.

Conditions for a Replacement Fish

  • The fish must have been purchased from PetSmart within the past 14 days.
  • The fish must have been properly cared for according to PetSmart's instructions.
  • The fish must not have been subjected to any harmful chemicals or environments.

Important Notes

  • PetSmart does not offer refunds for dead fish.
  • Replacement fish are only available in-store, and they must be of the same species and size as the deceased fish.
  • PetSmart reserves the right to refuse a replacement fish if they believe the fish was not properly cared for.
  • Can I return a dead fish without a receipt? No, you must have the original receipt to receive a replacement fish.
  • Can I get a refund for a dead fish? No, PetSmart does not offer refunds for dead fish.
  • How long do I have to return a dead fish? You have 14 days from the date of purchase to return a dead fish for a replacement.
  • What do I need to bring back with the dead fish? You must bring back the dead fish (in its original container) and your receipt.
  • Can I get a replacement fish if the fish died because of my negligence? No, PetSmart will only provide a replacement fish if the fish died due to improper care by the store.
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